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Refund Policy

Refund and Return Policy

This Refund and Return Policy applies to all purchases made through this website.

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1. Right of Withdrawal (EU Consumers)


If you are a consumer based in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason, in accordance with EU consumer protection laws.

To exercise this right, you must notify me in writing (e.g. by email) within the 14-day withdrawal period.

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2. Return Conditions


To be eligible for a refund:

  • Items must be returned within 14 days after notifying withdrawal

  • Items must be in their original condition and packaging

  • Items must be unused and undamaged

You are responsible for taking reasonable care of the goods while in your possession.

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3. Non-Returnable Items


The following items are not eligible for return or refund:

  • Custom or commissioned artworks

  • Personalized or made-to-order items (where specified)

  • Items that are damaged due to misuse or improper handling

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4. Return Process


To initiate a return, please contact: info@babydragonstudio.com

Include:

  • Your order number

  • A description of the item(s)

  • Reason for return (optional but appreciated)

You will receive instructions on how and where to return your item.

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5. Return Shipping Costs


Unless the item is faulty, damaged upon arrival, or incorrect, return shipping costs are the responsibility of the customer.

It is recommended to use a tracked shipping service. I am not responsible for returns lost in transit.

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6. Refunds


Once the returned item is received and inspected, you will be notified of the approval or rejection of your refund.

If approved:

  • Refunds will be issued within 14 days

  • Refunds will be made using the original payment method

  • Original shipping costs will be refunded where required by EU law (e.g. in case of withdrawal), excluding any additional costs for premium shipping options

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7. Damaged or Faulty Items


If your order arrives damaged or defective:

  • Contact me within 48 hours of delivery

  • Provide clear photos of the item and packaging

Depending on the situation, you may be offered:

  • A replacement (if available)

  • A full or partial refund

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8. Late or Missing Refunds


If you have not received your refund within the expected timeframe:

  • Check your bank account again

  • Contact your payment provider, as processing times may vary

If the issue persists, please contact me.

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9. Exchanges


Exchanges are not guaranteed due to the limited nature of original artworks. If you wish to exchange a print, please contact me to discuss possible options.

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10. Contact


For any questions regarding returns or refunds:

Email: info@babydragonstudio.com

Last updated: 04/29/2026

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